Cancellation policy
We politely request 48 hours notice for the cancellation of an appointment.
While we understand some circumstances may be out of your control a short notice cancellation will leave us with appointment slots we may not be able to fill.
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We are happy to discuss circumstances and work with you to create flexible alternatives. You should seek to talk to your stylist in the event of a short notice cancellation.
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Short notice cancellations (under 24 hours) will result in a cancellation fee of up to 50% of original booked appointment or a deposit of 50% taken as a booking fee to secure your next appointment with us.
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We reserve the right to refuse service to customers whom:
>" No show " for appointments,
> Repeatedly reschedule appointments,
Skin/Allergy Testing
The rules/regulations & recommendations in the UK changed in 2020 to further more frequent skin/allergy testing for colour services.
We are committed to upholding this.
You are responsible for obtaining a test for colour appointments & should discuss with your stylist skin/allergy testing.
Alternatively please contact the salon directly if you have any questions or need advise.
(Regular colour clients may be excluded from frequent testing)
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Reasons why we might ask you to get a test:
> You are a new client to us.
> You have previously had a colour reaction.
> You're looking to change your colour depth or tone.
> It's been over the designated time allowance since your last colour.
> You have had black henna pigment applied to your skin/hair.
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We offer a at home testing kit for established clients, please talk to the salon about this option.